Support Center
Get help when you need it with our integrated support system. Create tickets, track progress, attach files, and receive notifications when your questions are answered.
Help Is Always Just a Click Away
Our support center makes it easy to get answers to your questions, report issues, and request new features - all in one organized place.
Organized Conversations
Threaded messaging keeps all communication about an issue in one place, so nothing gets lost.
Fast Responses
Priority-based routing ensures urgent issues get attention first. Track status from open to resolved.
Complete History
Access your entire support history anytime. Search past tickets to find answers to similar questions.
Key Features
Easy Ticket Creation
Create support tickets in seconds with our streamlined form. Categorize your request and set priority to help us help you faster.
- 5 categories: Bug, Feature Request, Question, Support, Other
- 4 priority levels: Low, Medium, High, Urgent
- Rich text description field
- Automatic ticket number assignment
- Instant confirmation
File Attachments
Show us what you see. Attach screenshots and images to help us understand your issue quickly and provide better assistance.
- Attach up to 5 files per message
- Support for common image formats (JPG, PNG, GIF)
- Maximum 5MB per file
- Drag and drop support
- Preview before sending
Threaded Conversations
Keep all communication about an issue in one place. Our threaded system makes it easy to follow the conversation and add updates.
- Reply to tickets anytime
- Add new information as you discover it
- See the complete conversation history
- Timestamps on every message
- Never lose track of important details
Status Tracking
Always know where your request stands. Our clear status system keeps you informed from submission to resolution.
- Open: Ticket received, awaiting review
- In Progress: Our team is working on it
- Resolved: Solution provided
- Closed: Issue confirmed resolved
- Visual status indicators
Email Notifications
Never miss an update. Receive email notifications when our team responds to your tickets so you can continue the conversation.
- Notification when ticket is received
- Alert when team responds
- Status change updates
- Resolution notifications
- Direct link to ticket
Support History
Access your complete support history anytime. Search past tickets to find answers to similar questions or reference previous solutions.
- View all past tickets
- Filter by status and date
- Search ticket content
- Reopen closed tickets if needed
- Learn from past resolutions
Use Cases
See how this feature helps different types of property managers
Quick Questions
Have a quick question about how something works? Create a low-priority ticket and get a clear answer you can reference later.
Technical Issues
Experiencing a bug or unexpected behavior? Report it with screenshots and priority level so we can investigate and fix it promptly.
Feature Requests
Have an idea to make Zobooq better? Submit feature requests and help shape the future of the platform.
Account Help
Need help with your account settings, billing, or subscription? Our support team is ready to assist with any account-related questions.
Setup Assistance
Getting started and need guidance? Create a ticket for personalized help setting up your properties, website, or integrations.
Configuration Help
Not sure how to configure seasons, rates, or restrictions? Our team can review your setup and provide recommendations.
Key Benefits
Always Available
Create tickets 24/7 from your dashboard
Organized
All conversations in one place
Trackable
Clear status updates throughout
Visual Support
Attach screenshots for clarity
Fast Response
Priority-based attention
Complete History
Reference past solutions
Email Alerts
Never miss a response
Self-Service
Search answers in history
Technical Details
Categories
Bug, Feature Request, Question, Support, Other
Priority Levels
Low, Medium, High, Urgent
File Attachments
Up to 5 files per message, 5MB max each
Supported Formats
JPG, PNG, GIF, WebP images
Status Tracking
Open → In Progress → Resolved → Closed
Notifications
Email alerts for responses and status changes