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Guest Experience

Online Check-in

Frictionless guest arrivals. Collect IDs, digital signatures, guest details, and residence information before arrival. Full SES Hospedajes compliance. Multi-guest forms in 6 languages. Zero paperwork at arrival.

Frictionless Guest Arrivals, Zero Paperwork

Guests complete their check-in from their phone before they arrive. IDs, signatures, residence details—everything collected digitally. When they show up, they just grab the keys and go.

Digital Before Arrival

Guests receive a personalized check-in link and complete all required information from their phone—passport, signature, residence details—before they even arrive.

SES Hospedajes Compliant

Every field required by Spanish police registration is collected and validated. DNI/NIE control letters, document support numbers, birth dates, residence codes—all ready for submission.

Multi-Guest Forms

Handle families, groups, and couples effortlessly. Each guest gets their own accordion form with progress tracking. Minors include relationship declaration to lead guest.

Key Features

Core

Guest Portal Access

Guests receive a unique, secure link to access their check-in form. No app download, no login required. Works on any device in 6 languages.

  • Unique token-based access link
  • No app or login required
  • Works on phone, tablet, desktop
  • 6 language auto-detection
Groups

Multi-Guest Forms

Accordion-style forms for every guest in the booking. Lead guest plus companions, each with their own section. Progress tracking shows completion at a glance.

  • Lead guest + companion forms
  • Accordion UI with progress tracking
  • Minor guest relationship declaration
  • Add/remove guests dynamically
Validated

ID Document Verification

Collect passport, national ID (DNI/NIE), or residence permit details with automatic format validation for Spanish documents.

  • DNI/NIE control letter validation
  • Passport format checking
  • Document expiry warnings
  • Support number for SES compliance
Legal

Digital Signatures

Canvas-based signature pad optimized for touch devices. Every adult guest signs digitally, creating a legally valid record of consent.

  • Touch-friendly signature canvas
  • Works on all screen sizes
  • Legally valid digital record
  • Clear and re-sign capability
Compliance

Residence Information

Full residence data collection with Spanish province and municipality codes from the INE database. Address, country, and coded location data for SES submission.

  • Spanish INE province codes
  • Municipality code lookup
  • Country selection with nationality
  • Full address collection
Convenience

Arrival Planning

Guests specify their expected arrival time, flight details, and special requests. You know exactly when to expect them and can plan accordingly.

  • Arrival time selection
  • Flight/transport details
  • Special requests field
  • Automatic 3-day and 1-day reminders

Use Cases

See how this feature helps different types of property managers

Spanish Police Registration

Collect all SES Hospedajes required fields including document support numbers, birth dates, and residence codes. Ready for direct submission.

Contactless Self Check-in

Combined with smart locks or key boxes, guests arrive with all paperwork done. Just grab the keys and enjoy.

Family Bookings

Handle families with children easily. Minor guests require relationship declaration to lead guest for compliance.

International Guests

Form works in 6 languages. Passport validation for non-EU guests, residence permit support for long-term visitors.

Last-Minute Arrivals

Direct token links let guests complete check-in in 5 minutes from their phone, even on the way to your property.

Tourist Tax Calculation

Birth dates collected enable automatic tourist tax calculation based on guest ages and your configured exemptions.

Key Benefits

Zero Paperwork

No forms to fill on arrival

Legal Compliance

SES Hospedajes ready

Save 15+ Minutes

Per guest on arrival

Fewer Errors

Validated data entry

Professional Image

Modern guest experience

Automatic Reminders

3-day and 1-day emails

Any Device

Phone, tablet, or desktop

Secure Storage

GDPR compliant

Technical Details

Personal Data

Name, nationality, birth date, gender, contact info

Documents

DNI/NIE/Passport with validation, expiry check, support number

Residence

Address, country, Spanish province/municipality codes

Signatures

Canvas-based digital signatures for all guests

Compliance

Spanish SES Hospedajes, GDPR, tourist tax integration

Languages

6 languages: EN, ES, FR, DE, IT, PT

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