Guest Portal
A complete self-service portal where guests manage their entire stay: view booking details, complete online check-in, access property info, message you directly, and leave reviews.
The Complete Guest Self-Service Experience
Give your guests everything they need in one beautiful portal. From pre-arrival information to checkout instructions, they handle it all themselves while you save hours of communication.
Complete Self-Service
Guests access booking details, complete check-in, view property info, and manage their stay without calling or messaging you.
3-Phase Guest Journey
Organized into Before Arrival, During Stay, and Departure sections - information unlocks at the right time in their journey.
Fewer Questions, Better Reviews
When guests find everything they need instantly, they ask fewer questions and leave better reviews.
Key Features
Secure Guest Login
Guests access their portal using booking reference and phone number. Math CAPTCHA prevents automated access while keeping login simple for real guests.
- Booking reference + phone verification
- Math CAPTCHA security (no annoying image puzzles)
- Direct access via email links
- Session management for convenience
- Works on any device
Booking Dashboard
A clean overview of the entire reservation. Guests see dates, property details, payment status, and booking summary at a glance.
- Check-in/out dates with night count
- Property name and full address
- Guest count and contact details
- Complete payment breakdown
- Booking status (Confirmed, Pending, etc.)
- Add-ons and extras purchased
Online Check-in
Full digital check-in with guest registration, document collection, and digital signature. Compliant with local regulations including Spanish SES Hospedajes.
- Multi-guest support with individual forms
- Personal data (name, nationality, birthdate)
- Document validation (Passport, DNI, NIE)
- Digital signature capture
- Arrival/departure time estimates
- Vehicle information for parking
- House rules acceptance
Before Arrival Guide
Everything guests need before they arrive: weather forecast, property location with sharing, FAQs, house rules, and instruction manuals.
- Live weather widget with 3-day forecast
- Interactive map with exact location
- WhatsApp location sharing
- Property-specific FAQs
- Downloadable instruction manuals
- House rules with acceptance
During Stay Info
Access credentials and communication when guests need them most. WiFi passwords, door codes, and direct messaging with you.
- WiFi network name and password
- Keybox/door access codes
- Direct messaging with host
- Message history and threading
- Real-time notifications
- Emergency contacts
Departure & Reviews
Checkout instructions and review collection at the perfect moment - when the stay is fresh in their mind.
- Checkout time reminder
- Departure instructions
- 5-star rating system
- Written review submission
- One review per booking enforcement
- Reviews feed your website
Self-Service Cancellation
Guests can cancel their own bookings when eligible. Refund amounts are calculated automatically based on your cancellation policy.
- Cancellation eligibility check
- Policy-based refund calculation
- Automatic Stripe refund processing
- Refund status tracking
- Transaction ID for reference
- Clear timeline expectations
Tourist Tax Payment
Guests can view, calculate, and pay tourist tax directly through the portal. Supports both online payment and cash declaration.
- Automatic tax calculation
- Per-person, per-night breakdown
- Online payment via Stripe
- Cash payment option
- Payment confirmation
- Receipt generation
Use Cases
See how this feature helps different types of property managers
Hands-Off Arrivals
Run your property without meeting every guest. They complete check-in online, get access codes through the portal, and let themselves in.
International Travelers
Guests from any country access the portal in their language. All 6 languages are fully native, not machine-translated.
Regulatory Compliance
Collect all required guest data for local regulations. Document validation ensures you have the information authorities require.
Reduce Your Workload
Stop answering the same questions repeatedly. FAQs, house rules, and property instructions are always available in the portal.
Build Guest Trust
A professional, branded portal shows guests they booked with a serious host. This builds confidence and reduces cancellations.
Collect More Reviews
The review request appears at checkout when the experience is fresh. Guests can leave a review in seconds without leaving the portal.
Key Benefits
100% Self-Service
Guests handle everything themselves
Fewer Questions
All info available 24/7
Professional Image
Branded, polished experience
Mobile Optimized
Perfect on any device
6 Languages
Native multilingual support
Compliance Ready
Document collection built-in
More Reviews
Easy review submission
Time Savings
Hours saved per booking
Technical Details
Access Method
Booking reference + phone, or direct email link
Languages
EN, ES, FR, DE, IT, PT - fully native
Document Validation
Passport, DNI, NIE format validation
Weather Integration
Real-time weather with 3-day forecast
Payment Processing
Stripe for refunds and tourist tax
Compliance
Spanish SES Hospedajes compatible