Customer CRM
Your complete guest database. Track every guest with full booking history, communication logs, analytics, and insights. Identify repeat guests, top customers, and grow direct relationships.
Know Your Guests, Grow Your Business
Stop treating every booking as a stranger. Build lasting relationships with a complete guest database, full booking history, communication tools, and powerful analytics.
Complete Guest Profiles
Every guest with name, email, phone, country, notes, and additional emails. All their bookings and reviews in one place.
Booking History & Analytics
See every past booking, total nights, revenue generated, and identify your top customers and repeat guests.
Direct Communication
Built-in messaging with guests, email logs, and conversation history. Never lose track of guest communications.
Key Features
Guest Database
Centralized database of all your guests.
- Name, email, phone, country
- Additional emails support
- Free-form notes field
- Search by name, email, or phone
- Desktop table and mobile cards
- Pagination for large lists
Booking History
Full booking history per guest.
- All past and upcoming bookings
- Status badges (confirmed, pending, cancelled)
- Property, dates, and guest count
- Expandable payment details
- Extras and offers applied
- Total amount and payment method
Guest Analytics
Understand your guest base with data.
- Total customers count
- Repeat rate percentage
- Average nights per booking
- Customer origin by country
- New customers per month chart
- Top customers by bookings/nights/revenue
Guest Messaging
Built-in communication with guests.
- Bidirectional messaging system
- Message status (unread, read, replied)
- Conversation history per booking
- Host inbox with unread counts
- Latest message previews
- Sorted by last activity
Guest Portal
Self-service portal for your guests.
- Access via booking reference + phone
- View booking details and payments
- Complete online check-in
- Message host directly
- Submit reviews
- Multi-language support (6 languages)
Repeat Guest Tracking
Identify and track returning guests.
- Automatic repeat guest identification
- Customers with 2+ bookings flagged
- Repeat rate metrics
- Top customers rankings
- Revenue per customer tracking
- Booking count per guest
Use Cases
See how this feature helps different types of property managers
Repeat Guest Recognition
Instantly identify returning guests and provide personalized service based on their history.
Guest Communication
Keep all guest conversations organized with built-in messaging and full email history.
Performance Analysis
Understand which guests generate the most revenue and nights with top customer rankings.
Market Intelligence
See where your guests come from with country-by-country analytics and origin trends.
Growth Tracking
Monitor new customer acquisition month by month and measure your repeat rate.
Guest Self-Service
Reduce support requests with a guest portal for booking info, check-in, and messaging.
Key Benefits
Full History
Every booking tracked
Repeat Tracking
Identify loyal guests
Analytics
Data-driven insights
Messaging
Built-in chat
Guest Portal
Self-service access
Search
Find guests fast
Notes
Guest annotations
Multi-Email
Additional emails
Technical Details
Guest Data
Name, email, additional emails, phone, country, notes
Booking History
All bookings with status, payments, extras, offers
Analytics
Repeat rate, top customers, origin countries, monthly trends
Messaging
Bidirectional chat, status tracking, conversation history
Guest Portal
Booking access, check-in, messaging, reviews, 6 languages
Search
By name, email, phone with pagination